Our program offers an ongoing maintenance service ‘LAE Maintenance’ to ensure consistently high uptime is achieved across our clients’ EV charging infrastructure. LAE will provide a comprehensive maintenance service including service calls, warranty claims, hardware/parts replacement and property manager support.
Your Post-Installation Partner To Ensure Working Chargers
LAE offers an all-inclusive maintenance package for a fixed annual fee
Using this after-sales service provides quick responsiveness should anything goes wrong with a charging unit. Despite most network providers delivering 98%+ of uptime on their platform, the issues mainly raise when there is an issue with the hardware. Service calls are typically completed within 48h and should a spare part be required it is typically arranged within 7 days.
With the maintenance plan, LAE takes care of the situation right away and replaces the charging unit if required. We always keep our clients up to date when a situation arises and let them know when the issue is resolved. LAE always has the inventory to replace most of the charging stations in Western and Eastern Canada. Should it be a specific issue, we’ll make sure to order the part quickly and put the charging unit back online.
By participating in our maintenance program, you can rest assured that your charging station will be well-maintained and ready to charge when you need it. If you have any questions about our program or would like to sign up, please contact us.